Refund policy
When a service fee can be refunded.
Duplicate payments
If the same fee was paid twice, the extra payment is refunded in full after we confirm it with the provider.
Failed activation
If your payment is confirmed but your account or job post is not activated, we activate it or refund you in full.
Not refundable
The service fee is not refunded because you did not find a job or a worker; the fee pays for platform access, not for employment.
How to ask
Contact support on WhatsApp with your payment reference within 30 days of the payment.